Return & Refund
Refunds: We are so positive you will love our products that we will back them with a ​30 day money back​ “No-Hassle Guarantee.”

Returns: ​To complete your refund, we require a receipt or proof of purchase.
Please send your request for a refund to totsunplugged@gmail.com
We will send you an email to notify you that we have received your refund request with instructions of how to ship the items back.
Once your returns have been received, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the applicable amount of time for your banking establishment.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again.
1 – Then contact your credit card company, it may take some time before your refund is officially posted.
2 – Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cindy@rcproducts.net

Exchanges:​ We replace items if they are defective or damaged. If you need to
exchange it for the same item, send us an email at totsunplugged@gmail.com and we will provide you with a return address to send your item to.
To return your product, please contact us at totsunplugged@gmail.com and we will provide you with a return address.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Cost for return shipping:​ You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.